Bond No. 9 New York

My boyfriend is a huge fan of this brand. Came here today because I was instructed to do so by their customer service team. The sales staff were all so nice, attentive, and friendly however, the lady that appeared to be the manager was nasty and had a disgusting attitude. Extremely unhelpful and dismissive. The rest of the staff is amazing and I would come back for them 100%.

Be aware do not fall into the trap of purchasing any club memberships or any “offers” provided by Bond No. 9. I made the mistake of purchasing twice a club membership. They give you 1 year to collect, God forbid you are not done with the previous bottles as it happened to me, you are told that you must collect the remaining bottles, a few months later when you open the bottle you discover it is empty. You call to advise them about it and you are treated by the store manager as if you are trying to scam them for another bottle, no matter what history of purchase you have had in their store. The store personnel pawns you off to customer service and customer service says they can’t do anything as you purchase from the store. No a good way to build up loyalty Bond No. 9

What can I say? I finally made it here after buying Bond no 9 for 2 years. I have purchased over 20 bottles (all 100mL). This store did not disappoint me at all. The design of the flowers chandeliers was awesome. The overall cleanliness of the store was also very inviting. My sales person Aziza, who is also the manager, was very helpful in me choosing 3 more bottles to add to my collection. She even offered to ship them to me as I was visiting from LA. If you haven’t tried this fragrance house, shame on you. With over 120 different scents to choose from, they will have more than what you want. Definitely would recommend anyone in the NYC area to stop by and pay them a visit.

So, this was an interesting experience! It was my FIRST purchase outside of Saks, and we have been patrons since meeting Laurice in 2009 here in Cincinnati or Indianapolis. Ben L. (and Madison C.) went ABOVE and beyond for me. I ordered this OVER THE PHONE and had to forgo my Plat Amex 5% rebate,Laurice's signature on this bottle, 3 free pocket sprays and free shipping. It began innocently enough when I wanted a 50 ml bottle whilst waiting for Saks to restock, but Ben advised that it could possibly be awhile- my Saks in Indy told me that Laurice was going to hold The Scent of Peace at her boutiques until sourcing issues could be resolved. I called to confirm and was so impressed with his honesty, I bought a 100 ml- less all the discounts. What I didn't get in pocket sprays, I got in samples- so I'm happy either way. He answered ALL my questions without losing his kind demeanor. I called to see if the aforesaid goodies were solely online and had a less pleasant encounter. I unfortunately I let anger get me out of character and I made a snazzy remark on social media. I had to give them grace- we all have bad days! When Ben returned my call as soon as he came in- he was less than thrilled. He basically felt I was being ungrateful and felt I'D INSULTED his sales rep-didn't mind that it was the opposite situation. I felt giving him access to my card OVER THE PHONE and my demeanor shows that I LOVE THIS BRAND THAT MUCH. He apologized, but I definitely get why he felt the way he did- I wish all managers backed their reps this way, ok? I can't speak to the other negative reviews, but as I refill my 2rd pocket spray (I gave one to a patient that commented that they loved it), I look forward to shopping here in the future. The photos: Look at the super sweet card! Top notch customer service, ok? That's my 30th birthday cake- super fan! This was the super posh packaging for my order. No leaking Lots of loyalty AND love from Cincinnati! ❤️